Soul Contract

1. Payment: If you have not prepaid your tourism services, the payment in cash or credit card must be processed on arrival before the keys are given to you.
2. Check in is after 3PM and check out must be before 12 at noon. The late check-out is based on availability. Additional fees will be charged if you exceed the check-out time.
3. Credit card charge in case of damages: By signing this contract, you authorize, in case of damage at check-out, a deduction of up to $500,000 COP / 130 USD from your credit card registered on the hotel platform. We understand that accidents may occur, in this case please notify at check out.
4. Soul is not responsible for the loss of valuable objects that have not been left in the custody of our administration or reported to reception at the time of entry. Nor, for the loss of valuable objects left outside the security box or for the loss of personal objects when the guest receives visitors in their apartment. Any object found after the guest's departure will be kept for a period of 30 days. After the period, if the object is not claimed, it will be immediately donated to a non-profit foundation.
5. Please respect the quiet hours in the building. Parties, loud music and noises that disturb the tranquility of other guests after 10PM on weekdays and 11PM on weekends is prohibited. If these rules are not abided, you may be fined up to $100 USD for each instance of disorderly conduct as per building regulations, this can also cause the presence of the police, energy cuts and if the conduct is repeated you can be expelled by the administration.
6. The building's common areas must remain free of cigarette smoke.
7. The parking service is free of charge; the hotel is not responsible for any losses or damages to vehicles.
8. According to Law 679 of 2001, the entry of minors to any tourist establishment for the purpose of commercial sexual exploitation is prohibited and against the law. If there is any evidence or suspicion of this kind of act, Soul will immediately report to authorities and will proceed to cancel the reservation, with no refunds granted.
9. Guests must register all their visitors at the front desk with their Cedula de Ciudadania, Passport; for Venezuelan citizens, they must show their ID and PPT. Minors must be accompanied by their legal guardian or present a signed and notarized permit with a copy of the legal document and civil registration of the minor. Any attempt to enter a minor without their legal guardian or present a false document WILL BE IMMEDIATELY REPORTED TO THE AUTHORITIES. By authorizing the entrance of visitors, the guest is responsible for their behavior, which will be subject to these terms and conditions, Coexistence Manual and The Regulation of Horizontal Property.
10. There have been considerable problems with guests throwing garbage, cigarette butts, etc., out of the windows. You may be fined up to $300.000 COP as per building regulations in case of these kinds of events reported to building security/administration.
11. Parking service is subject to availability.
12. Superficial cleanings are included in your tourism package, please check availability with the front desk. If you require a deep cleaning before the check-out please keep in mind that you must request it and prepay $85.000 COP + 19% IVA in advance.
13. If you choose to extend your stay, please notify us within 48 hours in advance minimum of your departure date, so that we can guarantee your booking. This prevents us from having to move you to another apartment.
14. If for some reason you have to terminate your stay before planned, keep in mind that we won't be able to refund your money. Casacol will not refund or reassess the amounts paid if the guest leaves before the planned date. In exceptional cases, the cost for one night will be charged as a penalty and will liquidate the value for one night and the value for the whole stay to the daily published fee.
15. The guest may not concede his rights to the apartment to another person without the authorization of Casacol.
16. At Soul Lifestyle we care about your safety. That is the reason why we offer you free insurance coverage during your stay. Our policy covers you in case of theft inside or outside of the hotel, medical expenses caused by accidents or emergencies, and death. Check out our terms and conditions on our website or ask at reception.
17. Soul Lifestyle provides a welcome kit, basic cleanings, guest insurance, free Modern Art Museum ticket, VIP black card with food and beverage discounts included in your tourism package. Soul Lifestyle is a prostitution free building and I will not participate in such activities. Soul Lifestyle is a drug free building and I will not participate in such activities. Soul Lifestyle is a smoke free building and I will not participate in such activities.

Guest Acknowledgements

My APT has a maximum occupancy of 2 adults and 2 children. The apartment accommodates a maximum of 2 adults and 2 children. Any additional guest not registered at check-in will incur a COP charge of $100,000 plus applicable taxes ($119,000). No additional guests beyond the maximum room occupancy can be accommodated. For monthly reservations, you may register up to 5 visitors at no extra charge. If you exceed this limit, each additional visitor incurs a fee of $100,000 plus applicable taxes (IVA) ($119,000 COP).

Max occupancy per APT must be respected at any time and under any circumstances. If you feel like your stay is being disturbed by a neighbor, please report it to us.

• I understand that additional companions registered will be the only people admitted into the APT.
• I agree to respect pool hours (9AM – 9PM) and the gym hours (8am – 8pm) as posted and if disobeyed may result in a $150,000 COP fine/infraction.
• I agree to respect quiet hours in the building as 10PM, and if disobeyed may result in a $500.000 COP fine/infraction.
• I agree to respect the privacy of the building's neighbors and maintain curtains and balconies closed at the appropriate times when the comfort of neighbors may be affected.
• Visitors must have a physical ID, in order to be able to access the building, and must always be registered at reception for the security of everyone.
• Absolutely no minors unaccompanied by their parents/guardians are allowed in the building. Any attempt to enter a minor without a legal guardian or fail to show a valid ID WILL BE REPORTED TO THE AUTHORITIES.
• I take full responsibility for guests invited to the building, any type of damage, theft, etc.
• It's NOT allowed photo shoots and/or videos in the apartment and common areas.

Our accommodation services are exclusively offered for tourism purposes. Soul Lifestyle is NOT a clinical center. Therefore we DO NOT count with special cleaning and disinfection processes or special handling of biological waste. Soul Lifestyle WILL NOT assume responsibility in case a guest has any health complications after a medical procedure that has to be treated in a health center. We strongly recommend verifying the credentials of your health supplier.