Soul Guest Policies

• Please respect the quiet hours in the building. Parties, loud music and noises that disturb the tranquility of other guests after 10PM on weekdays and 11PM on weekends is prohibited.
• According to Law 679 of 2001, the entry of minors to any tourist establishment for the purpose of commercial sexual exploitation is prohibited and against the law. If there is any evidence or suspicion of this kind of act, Soul will immediately report to authorities and will proceed to cancel the reservation, with no refunds granted.
• Guests must register all their visitors at the front desk with their Cedula de Ciudadania, Passport; for Venezuelan citizens, they must show their ID and PPT. Minors must be accompanied by their legal guardian or present a signed and notarized permit with a copy of the legal document and civil registration of the minor. Any attempt to enter a minor without their legal guardian or present a false document WILL BE IMMEDIATELY REPORTED TO THE AUTHORITIES. By authorizing the entrance of visitors, the guest is responsible for their behavior, which will be subject to these terms and conditions, Coexistence Manual and The Regulation of Horizontal Property.
• The guest may not concede his rights to the apartment to another person without the authorization of Casacol.
• The 1 bedroom apartment has a maximum of 2 registered occupants. Any additional visitor NOT registered at the check-in will incur a $100,000 + IVA ($19,000) COP charge to a maximum occupancy of 2 adults and 2 children per stay. For monthly rentals (guests staying for more than 30 days) the guest can have 5 free of charge visitors during their stay. After 5 registered extra visitors, any additional will incur a fee of $100.000 COP + IVA.
• Max occupancy per APT must be respected at any time and under any circumstances. If you feel like your stay is being disturbed by a neighbor, please report it to us.

If these rules are not abided, you may be fined up to $500.000 COP for each instance of disorderly conduct as per building regulations; this can also cause the presence of the police, energy cuts and if the conduct is repeated you can be expelled by the administration.